Driver help
Find answers to common questions about driving passengers with GoRoute.
Getting started
Everything you need to start driving with GoRoute
How to sign up as a GoRoute driver
A step-by-step guide to creating your GoRoute driver account and getting on the road.
Completing the driver background check process
Learn what the background check covers, how long it takes, and what to do if there's an issue.
How to accept your first ride request
Walk through accepting, navigating to, and completing your very first ride on GoRoute.
Understanding the GoRoute driver app interface
A tour of the driver app home screen, menus, earnings dashboard, and key features.
Account & payments
Manage your account, payment methods, and earnings
Setting up direct deposit and payment methods
How to link your bank account, set up direct deposit, and choose your payout schedule.
Understanding your weekly earnings statement
A breakdown of fares, tips, bonuses, and deductions on your weekly earnings summary.
How to update your driver profile information
Change your name, photo, phone number, email, or other account details.
Tax documents and reporting for GoRoute drivers
How to access your 1099 forms, understand deductible expenses, and report your earnings.
Trips & navigation
How ride matching, dispatch, and navigation work
How ride matching and dispatch works
Learn how GoRoute pairs you with riders based on proximity, ratings, and demand.
Using in-app navigation during a trip
How to use GoRoute's built-in navigation or connect a third-party GPS app.
Handling passenger pickup at airports and venues
Tips and rules for navigating airport queues, stadium pickups, and other high-traffic locations.
What to do when a passenger changes the destination mid-trip
How mid-trip destination changes affect your fare and what steps to follow.
Safety & incidents
Stay safe on the road and handle incidents
What to do after a traffic accident during a ride
Immediate steps to take, how to file an incident report, and insurance claim procedures.
Reporting a safety concern about a passenger
How to report inappropriate behavior, harassment, or dangerous situations after a ride.
How GoRoute driver insurance coverage works
Overview of liability, collision, and uninsured motorist coverage while on the platform.
Emergency assistance and the in-app panic button
How to use the emergency button, what happens when you press it, and other safety features.
Vehicle requirements
Vehicle eligibility, inspections, and maintenance
Vehicle eligibility and inspection requirements
Year, make, model requirements and how to pass the GoRoute vehicle inspection.
Adding or switching your vehicle on GoRoute
How to add a new vehicle or swap your current one in the driver app.
Maintaining your vehicle to meet GoRoute standards
Ongoing cleanliness, maintenance, and condition requirements for active drivers.
Ratings & performance
Understand how ratings and metrics affect your account
How the driver rating system works
How passengers rate you, how your average is calculated, and how to improve your score.
Understanding your driver acceptance and cancellation rates
What these metrics mean, how they're tracked, and their impact on your account standing.
What happens when your rating falls below the minimum
Warning thresholds, improvement periods, and what deactivation means for your account.
Promotions & earnings
Maximize your earnings with bonuses and incentives
How surge pricing and boost zones work
How dynamic pricing increases your earnings during periods of high demand.
Understanding quest bonuses and weekly incentives
How to earn extra money by completing ride milestones and promotional challenges.
How the GoRoute driver referral program works
Invite friends to drive, earn referral bonuses, and track your referral status.